Refund policy

Every ELLNOVA calendar is printed to order, so please read this before you buy.

Personalised calendars
Personalised calendars are made specially for you, with your name and affirmation. We can’t accept returns or give refunds if you change your mind.

Changing your name or affirmation
You have 2 hours from placing your order to email us at mollymay.contact@gmail.com and ask to change your name or affirmation. After 2 hours, your order may already be printing, so we can’t change it. Please check your spelling before you order. We print exactly what you type.

Sale items
Items bought in a sale or at a reduced price are non-refundable and can’t be exchanged, unless they arrive faulty, damaged or printed wrongly (see below).

Classic calendars
If you change your mind about a full-price Classic calendar, you can email us within 14 days of delivery. The calendar must be unused and in its original condition. You pay the return postage, and we refund you once we receive it.

Damaged, faulty or wrong items
If your calendar arrives damaged, faulty or printed wrongly, email us within 7 days of delivery with your order number and a clear photo. We’ll reprint or refund it. You don’t need to return it.

Late or lost orders
If your order hasn’t arrived after 10 working days from dispatch, email us and we’ll look into it.

Refunds
Approved refunds go back to your original payment method within 5 to 10 working days.

Exceptions
Any exceptions to this policy are at the discretion of the ELLNOVA team. Nothing in this policy affects your legal rights.

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